Privacy Policy

Effective Date: June 26, 2025

Shop Hero Dashboard Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our software, website, or services (collectively, the “Services”).

1. Information We Collect

We collect only the data needed to provide and improve our Services, including:

  • Account Information: Name, email address, phone number, company name, job role, and login credentials.

  • Usage Data: Logs of actions taken within the platform, access timestamps, and system usage details.

  • Customer Content: Data you or your team upload, enter, or generate while using the Services.

  • Support and Communications: Information you provide during support requests or other interactions with our team.

2. How We Use Your Information

We use your information to:

  • Operate and improve the Shop Hero Dashboard platform

  • Provide technical support and respond to inquiries

  • Customize your experience and deliver product updates

  • Maintain security and enforce our terms

  • Comply with legal and regulatory obligations

3. Third-Party Services and Contractors

We rely on trusted third-party tools and contractors to operate our business. These include:

  • Google Cloud Platform – For secure infrastructure and data storage

  • HubSpot – For CRM, communications, and customer support

  • Contractors – Limited-access roles under confidentiality and data protection agreements

All third-party vendors and contractors are bound by agreements requiring them to handle your data securely and only for authorized purposes.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your information to third parties. We may share your data only under the following limited circumstances:

  • With third-party service providers (e.g., Google Cloud, HubSpot) who support our infrastructure or operations

  • With authorized contractors operating under strict confidentiality obligations

  • To comply with applicable laws, legal processes, or regulatory requirements

  • To investigate or prevent fraud, abuse, or security threats

5. Data Retention and Deletion

We retain customer data as long as it is necessary to provide our Services, fulfill legal obligations, or enforce our rights.

  • User-initiated deletion: You may request data deletion at any time by emailing support@shopherodashboard.com.

  • We handle all deletion requests: Users cannot delete data themselves directly within the system.

  • Post-termination: Upon contract termination, we will retain your data only for as long as necessary for legal or operational reasons, unless otherwise agreed in writing.

6. Security

We implement appropriate technical, administrative, and physical safeguards to protect your data against unauthorized access, loss, or misuse.

  • All data is transmitted over encrypted connections (HTTPS)

  • Customer data is stored in secure, access-controlled environments

  • Only authorized personnel and contractors with a need-to-know basis can access sensitive data

However, no method of transmission or storage is 100% secure. We encourage users to use strong passwords and access controls to further protect their data.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your data (we will process all valid requests)

  • Object to certain types of processing (where applicable)

To exercise any of these rights, contact us at support@shopherodashboard.com.

8. International Users

Shop Hero Dashboard Inc. is based in the United States. If you access our Services from outside the U.S., you understand that your information may be transferred to, stored, and processed in the U.S. or other countries where we or our service providers operate.

9. Policy Updates

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or a notice within the Services. The most current version will always be available at [your domain]/privacy.

10. Contact Us

If you have any questions about this Privacy Policy or your data, you can reach us at:

Shop Hero Dashboard Inc.
1001 State Street - Suite 907
Erie, PA 16501
Email: support@shopherodashboard.com