Privacy Policy
Effective Date: June 26, 2025
Last Updated: July 15, 2025
Shop Hero Dashboard Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our software, website, or services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Policy.
1. Information We Collect
We only collect the data necessary to operate, secure, and improve our Services. This includes:
Account Information
Name, email address, mobile phone number, company name, job title, and login credentials.
Usage Data
Logs of actions taken within the platform, device identifiers, IP address, browser type, access times, and user activity within the Service.
Customer Content
Data you or your team upload, enter, or generate while using the platform (e.g., notes, schedules, customer records, documents).
Support and Communications
Messages, support requests, feedback, and communication records with our team.
Marketing Preferences & Opt-In Status
Opt-in status for email and SMS communications, including timestamp and consent source.
2. How We Use Your Information
We use your information to:
Deliver, maintain, and improve our Services and platform
Provide user support and respond to inquiries
Manage your account and access to features
Customize content and product recommendations
Send transactional messages, reminders, and service-related updates
Send promotional messages (with prior consent)
Comply with legal obligations and enforce our Terms of Service
Prevent fraud, abuse, or security threats
3. Text Messaging (SMS) Policy
If you provide your mobile phone number and explicitly opt in, we may send you SMS messages about your account, product updates, or promotional offers.
Message frequency varies
Message and data rates may apply
You can opt out at any time by replying STOP
Reply HELP for support
We do not share, rent, or sell SMS opt-in information to third parties
Your opt-in is voluntary and separate from other agreements (e.g., terms of use or email subscriptions).
4. Third-Party Services and Contractors
We rely on trusted service providers to help operate our business. These include:
Google Cloud Platform – Infrastructure and secure data storage
HubSpot – CRM, support, and communications
Authorized Contractors – Under binding confidentiality and data protection agreements
Third parties may access your information only as needed to perform their services and are contractually bound to maintain confidentiality and security.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share data only under these limited circumstances:
With third-party vendors and contractors as described above
With your explicit consent
To comply with legal or regulatory obligations, court orders, or enforce our rights
To investigate or prevent fraud, abuse, or unauthorized access
6. Data Retention and Deletion
We retain your information only as long as necessary to:
Provide our Services
Comply with legal obligations
Resolve disputes or enforce agreements
You may request deletion of your data at any time by emailing support@shopherodashboard.com.
We will process valid requests within 30 days. Note that:
Users cannot delete data directly from within the app
Upon termination of your account, we will retain Customer Data for up to 30 days for export, unless legally required to keep it longer
7. Security Measures
We implement technical and organizational measures to safeguard your information:
All data is encrypted in transit (HTTPS/TLS)
Data is stored in access-controlled environments
Access is restricted to authorized personnel and contractors on a need-to-know basis
Regular monitoring for unauthorized access or abnormal activity
Despite our efforts, no system is 100% secure. We encourage you to use strong passwords and safeguard your credentials.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information
Withdraw consent to marketing communications
Object to certain data processing (e.g., profiling or automated decisions)
To exercise these rights, email support@shopherodashboard.com. We may require verification of your identity before processing certain requests.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable platform functionality
Analyze usage patterns
Improve user experience
You may disable cookies through your browser settings, but this may affect functionality. We do not track users across unaffiliated websites (no cross-site behavioral tracking).
10. International Users
Shop Hero Dashboard Inc. is based in the United States. If you access our Services from outside the U.S., you consent to the transfer, storage, and processing of your information in the U.S. or any location where we or our providers operate.
For users in the EU or UK, data transfers may be governed by Standard Contractual Clauses (SCCs) or similar lawful mechanisms.
11. Children’s Privacy
Our Services are intended for business users. We do not knowingly collect information from anyone under the age of 16. If you believe we have inadvertently collected such data, please contact us to request deletion.
12. Changes to This Privacy Policy
We may update this Policy periodically. If material changes are made, we will:
Notify you by email or within the Services, and
Post the latest version at https://www.shopherodashboard.com/privacy-policy
Your continued use of the Services after changes become effective constitutes your acceptance of the revised Policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us at:
Shop Hero Dashboard Inc.
1001 State Street – Suite 907
Erie, PA 16501
Email: support@shopherodashboard.com
Phone: 814-564-4843